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Terms & Conditions

Please review our Terms & Conditions outlined below. We promise they are in clear, easy-to-understand language, because we want you to be 100% satisfied with your purchase. If you have any questions, please do not hesitate to contact us before placing your order.

Shopping
We know that shopping online can be a guessing game sometimes, so we strive to take accurate photos of our albums and paper. However, since everyone has different monitor settings, slight color differences are possible.

Refunds
Due to the unique and customized nature of Words to Live By albums, all sales are final.
Please be aware that Words to Live By is not responsible for people who do not respond to the invitations to participate in your album by the specified print date. In addition to the initial invitation, each participant will receive three reminder emails and one courtesy phone call. One week before the print date you will also receive a progress report detailing who has yet to respond. If you are not satisfied with the number of letters acquired for your album, you may choose to terminate the project but the full charge will be applied.

Shipping
Words to Live By ships UPS. You will receive your album no more than three weeks from the purchase date but may also choose to rush your order for an additional charge.

Payment
Ordering an album with Words to Live By is easy and secure. Words to Live By is a verified Authorize.Net merchant and all transactions are processed using Authorize.Net's secure payment gateway.

Making changes to your order
We want you to be 100% satisfied with your order. If you would like to make a change to your order before the specified print date, we will do our best to accommodate you. We are not able to accept changes after the print date.

Please also note...
In order to maintain the authenticity of each participant's message, content will be edited only for spelling, punctuation, and formatting. Words to Live By reserves the right to withhold any message with questionable content.